Xfinity provides "xFi Advanced Security" services to block remote access to smart devices, like Monument on your home network.
Monument apps use UPnP standard to open a direct, secure connection to your Monument. It uses port 8201 and this is enabled automatically after enabling "Remote Access" under "Settings" using the Monument mobile app.
In order to solve this issue, please disable UPnP or any port forwarding rules to port 8201 on Xfinity modem.
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