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  1. Monument Customer Support
  2. Popular Topics

Popular Topics

About Monument

  • Who and what is Monument?
  • How does Monument work?
  • What are Monument's features?
  • What are the different Monument models?
  • What's included with Monument?
  • How does Monument organize my content using Artificial Intelligence?
See all 11 articles

Backup and Storage

  • Does Monument have internal storage?
  • Can I connect a second hard drive?
  • How do I import photos already on the hard drive?
  • Can I back up CF cards?
  • Why am I seeing "Video is not optimized for playback" message?

Connecting

  • How to change connection from WiFi to Ethernet?
  • How do I reconnect Monument to my Wi-Fi network?
  • Can I access Monument when I am away?
  • Can new users connect to Monument remotely?

Purchasing and Shipping

  • Where does Monument deliver?
  • What is Monument's return policy?

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